SHIPPING SERVICES

We offer $8 flat rate express shipping across Australia and ship all our orders using Express Post by Australia Post.
Australia Post delivers during standard office hours, so please make sure that someone is available to accept your order.
We’re currently working on JAXX global domination and will be shipping worldwide soon. If you’re interested in shopping and you’re based outside of Australia, please get in touch and tell us where you’re from!

HOW LONG WILL MY ORDER TAKE TO GET TO ME?

Orders placed before 2pm Monday - Friday AEST will be shipped the same day.
JAXX HQ is based in the sunshine-soaked tropics of Townsville, North Queensland. Our delivery times may take an extra day to get to you than brands based in larger cities. We’re really grateful that you’re choosing to support a trailblazing, regional business like ours and like to think that the best things come to those who wait.
As a guide, this is how long delivery should take:
North Queensland (Mackay to Cairns and Mt Isa): 1-2 business days.
Australian Metro or Large Regional Cities: 1-3 business days.
Rest of Australia: 3-7 business days.

HOW IS COVID-19 AFFECTING ORDERS?

Due to COVID-19 regulations and restrictions, Australia Post currently does not require a signature to deliver. You may experience a delay in your delivery due to extended processing time by Australia Post. We are doing our best to make sure your order gets delivered to you as quickly as possible. On the rare occasion your delivery is delayed, please track your delivery using the Australia Post website.

WHERE IS MY ORDER?

If your order hasn’t arrived in the estimated times provided above, please use the information provided in your shipping confirmation email to track your order directly. If you do not receive your tracking details, please contact us and we’ll help find your JAXX goodies and get them to you.